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Manage Web
and Email Requests
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Knowledge Tracker™ automatically handles online requests. All data is captured and can be used to route requests to the right person. Email communication is automatically recorded in a central transcript.
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Desk Tracker™
Integration
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Knowledge Tracker™ integrates with the Desk Tracker™ statistics system to provide quick desk referrals and comprehensive historical and ongoing public service reports.
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Full
Control
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Securing the system for both staff and patrons is simple, and outside experts can be consulted without compromising sensitive patron information.
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Share
Your Knowledge
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Turn your library’s accumulated knowledge into a comprehensive public information system. No web development skills required!
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Why use
Knowledge Tracker™?
Knowledge Tracker™ makes public service easier than ever by bringing together email and online requests, reference referrals, and public information
websites in a friendly, online environment.
Developed in cooperation with University of Chicago Libraries, Knowledge Tracker™ is a breakthrough in reference management:
- Automatic request routing and user-friendly communication tools mean improved response times.
- Public websites stay up-to-date through efficient publication of common answers and accumulated knowledge.
- No need for inflexible third-party technology that doesn’t track the right data or “in-house” systems that are costly to maintain.
Knowledge Tracker™ fits your library, because you design it. The hosted system means there is nothing to install or maintain, and one annual subscription provides unlimited use.
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